Please note** Due to continuing disruption that COVID-19 is having on all of our lives we are expecting shipping to take a little longer than normal. Please leave up to 12 days for delivery of your Helinox order. We will always our best to get your orders to you as quickly as we can but we cannot be held responsible for unexpected delays or other circumstances beyond our control.
We are currently offering free shipping on all orders of €199 and over to any of the locations we fulfil orders to.
See below for a full list of countries we ship to from Helinox.eu.
On orders below €199 the following flat rates apply:
|GROUP||AREAS INCLUDED||SHIPPING FEE (€)|
|Group A||Belgium, Germany, Netherlands||€7|
|Group B||Austria, France, Isle Of Man, Luxembourg, United Kingdom||€10|
|Group C||Czech Republic, Denmark, Hungary, Poland||€12.50|
|Group D||Ireland, Lithuania, Monaco, Slovakia, Slovenia, Sweden||€15|
|Group E||Liechtenstein, Norway, Switzerland||
|Group F||Andorra, Estonia, Finland, Holy See (Vatican City State), Italy, Latvia, Portugal, Spain||
|Group G||Croatia, Romania, Bulgaria, Greece||
**Due to the continued disruption that COVID-19 is having on all of our lives we are extending our returns policy to 30 days. We hope this helps a little and eases any unnecessary pressures.
We want to make sure you are 100% happy with your Helinox product. If for any reason at all you are not satisfied with your purchase you can return it for a refund within 14 days of your purchase.
Please use the 'Returns' option on the 'Contact Us' page of this website to begin the returns process. Once you have completed the form a Helinox representative will be in touch to process your return request.
Please note the following information when returning a product: