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Our Return Policy and Guarantee

Helinox products meet the highest of quality standards. Should you by chance run into a material or construction fault for any of our products, you are covered for up to 3 years after the date of purchase by our factory guarantee. We will be happy to repair or replace your product free of charge.


Returning your Helinox Product

When you buy a Helinox product, you enter into an sales agreement with your Helinox dealer. Each of our Helinox dealers has a private service and warranty policy ensuring the speedy and satisfactory handling of your concern. We advise that you address your complaints directly to your Helinox dealer. If you purchased your product directly from Helinox, or in the event that your Helinox dealer no longer exists, please contact our Helinox Service Desk.

Please be aware that there is no guarantee without your proof of purchase receipt, or when the product is damaged due to an accident, poor maintenance, negligence or normal wear and tear. In any of these cases, there is the possibility to pay for the repair of your product by our repair service. Please contact us for more information on our repair service.